At xenithora, we want every step you take in our shoes to feel just right. If your purchase doesn’t meet your expectations, we make returning or exchanging it simple and hassle-free.

Returns

You may return any unworn shoes within 30 days of delivery for a full refund. To qualify:

  • Shoes must be in their original condition and packaging.
  • They must not show signs of wear.
  • Include all tags, accessories, and the original box.

How to Return:

  1. Contact our support team at support@xenithora.com with your order number and reason for return.
  2. Follow the return instructions provided.
  3. Ship the shoes back using the provided shipping label or method.

Refunds:
Once we receive and inspect your returned shoes, we will process your refund to the original payment method within 7–10 business days. Shipping costs are non-refundable.

Exchanges

Need a different size, color, or style? No problem! Exchanges are easy:

  1. Contact us at support@xenithora.com within 30 days of delivery.
  2. Specify the item you wish to exchange and your preferred replacement.
  3. Send back your original shoes, and we’ll ship your replacement promptly.

Please Note:

  • Exchanges are subject to availability.
  • Original shipping costs are non-refundable; replacement shipping may apply.

Non-Returnable & Non-Exchangeable Items

  • Shoes that have been worn outdoors
  • Clearance or final sale items
  • Gift cards

Need Assistance?

Our customer support team is here to help with any questions about returns or exchanges. Contact us anytime at support@xenithora.com.